Next-Generation Customer Support with Autonomous Agents
Instantly respond to customer inquires around the clock, in any language, with autonomous AI agents that understand your business and customers.
Integrates with your Existing Systems and Processes
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Flawless, around the clock support integrated with existing processes
Deliver personalised support at scale with human-like precision. Our autonomous AI agents provide consistent, cost-efficient, quality support 24/7. Integrating seamlessly with your existing tools and business processes.
Next-gen personalised support
Autonomous agents equipped to handle customer service requests with the nuance and precision of human experts.
Perfectly consistent quality
Designed to handle even the trickiest of customer problems and makes informed decisions and smart suggestions that align with industry needs.
Continuous improvement
Operating on existing Standard Operating Procedures (SOPs), our agents continuously adapt to customer needs and business requirements.
24/7 Availability
Agents are instantly available, around the clock, every day of the year so your team can focus on high-value challenges and reduce overhead costs.
Integrates with existing systems
Effortlessly sync with platforms like Salesforce, Hubspot, and Zendesk to ensure smooth interaction with your established processes.
Secure and auditable
Abiding by stringent SOC 2 and GDPR standards, ensuring the safety of customer data and security of your business.
An AI-native platform for AI agents and better customer service
Your ultimate tool to create and manage an endlessly scalable team of AI agents. Get started with our customisable templates in minutes or build custom solutions to fit your teams exact needs.
Understand, categorise, respond. Autonomously.
Beam’s Customer Support Agents are trained on your existing documentation, past support cases, and ask questions to better understand just like a human.
Agents execute work.
Autonomously.
Agents understand goals and create a plan before working their way through the list. Run tasks autonomously, provide feedback, and pause at any time.
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Human-like intelligence. Trained to ask and clarify.
Agents ask questions to better understand tasks and goals just like regular team members. Provide context via files, databases, or audio.
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Traceable decision making.
With complete oversight of every thought and step you are always in full control. Provide feedback and make changes at any time.
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Integrates with your tools.
Autonomous Agents make use of the same tools as you and your team and can plug directly into existing workflows.
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Customer operations. Faster. Better. Cheaper.
Reduction in Operational Costs
Tickets Automated
No Churn. Ever
Availability
Increase in Customer Happiness (NPS)
Faster to Train
Enterprise-Grade Scalability and Security
With advanced features, robust security, and unmatched scalability, Beam lets your business leverage the benefits of AI without compromising on protection or performance.
Built for privacy and
enterprises. SOC2 ready.
Meet all your data privacy requirements from the start. Beam is hosted in the EU and GDPR compliant. ISO 27001 and SOC 2 Type II coming soon.
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Custom LLMs for each Agent. For each unique use case.
Beam’s range of custom built Large Language Models are specially designed for each Agents unique tasks
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Shared workspaces.
Bring your team.
Beam is designed for teams to work together. Easily create, share, and benefit from AI tools together.
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Deployed where you need them.
Agents are always just one click away.
Interact wherever you need them most.
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Workspace
Customization
Beam provides the customization and permission options that todays dynamic workplace requires.
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Avi Medical
Learn how Beam is helping German healthcare provider Avi Medical reduce patient response time to minutes during peak hours while lowering costs by 43%
Problem
Uneven ticket volumes results in extreme peaks and valleys in wait times. During peak loads patients have to deal with unreasonable queues forcing Avi Medical to consider hiring another full-time support assistant.
Solution
Agents can automate the responses and handling of the most common questions (81% of incoming volume) and suggest responses to the more complex questions, drastically increasing the capacity of existing support staff.
Result
By partnering with Beam, Avi Medical has been able to automate 81% of incoming support ticket volume, reducing response time to under 10minutes even during peak loads and reducing costs by 43% compared to increasing team size.
Seamless integration into your systems in hours
Agents analyse, reason, and judge just like humans. This AI-enabled understanding lets you work with agents like any other team member and automate complex tasks painlessly.
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Transform Your Customer Service with Agents Today.
Click below to join the waitlist and secure your spot at the forefront of Customer Service innovation.